Efficiency and attention to detail! From the get-go our experience with Stephen from Migration Outcomes Australia was refreshing. He responded to every email within hours and the only delays were either from our side or from DIBP themselves, but we never had to wait for Stephen.
Because of our own paranoia we were hesitant to make any payments initially, but the fact that Stephen didn’t expect us to pay the full amount required upfront (as some other agents do) and requested payment in stages put us at ease. We got superior service from Stephen, even after our final payment had been made.
My wife and I now have permanent resident status in Australia and cannot emphasise enough how thankful we are to Stephen